NSF Training & Education Services Policies and Procedures

Registration Communication

Within two days of your online registration, you will receive a confirmation letter by email from NSF Training & Education Services containing specific details related to the course, including date, time, location, directions/parking, specific program requirements and travel/accommodation information in the event that you are travelling. You will also receive an automatic registration reminder from NSF Training & Education Services one to two weeks prior to the program date.


Please submit a written description of any individual learning requirements to nsflearn@nsf.org.

Criteria for Successful Completion

NSF Training & Education Services (TES) will issue a certificate for successful completion of a learning event. The criteria for successful completion include:
1.    Sign-in at the commencement of the learning event
2.    90% attendance in all sessions
3.    Full participation in (and satisfactory completion of) all related program activities, including group activities, required assignments and relevant assessments

A Certificate of Accomplishment will be issued for all programs accredited by the International Association for Continuing Education and Training (IACET). For courses not accredited by IACET, TES will issue a Certificate of Attendance or a certificate will be provided directly by the appropriate third-party organization. All completion criteria listed above must be met in order to be eligible for a certificate.

Notice of Successful Completion

Participants who meet all completion criteria relevant to the training event will receive NSF Training & Education Services Certificate of Accomplishment or Certificate of Attendance upon conclusion of the event.

Notice of Unsatisfactory Completion

Participants who fail to meet the criteria for successful completion (stated above) will not satisfactorily complete the training program and will not be eligible to receive the NSF Training & Education Services Certificate of Accomplishment or Certificate of Attendance.

Request for Official Learner Record

An Official Learner Record is a complete record of your satisfactory completion of learning events. A $20 fee for each copy requested will be charged (plus applicable courier fees). Requests can be made in writing to NSF Training & Education Services, nsflearn@nsf.org.

Technology or Materials Requirement

Unless noted otherwise, participants are not required to bring any specific technological devices (i.e. computers, laptops, handheld devices etc.) or special materials to class. Should there be any special requirements for a given learning event, notice will be provided by email two weeks prior to the event date.

Instructional Techniques and Methods

A variety of instructional techniques and methods may be used throughout the program, including: lecture, large and small group discussion, simulation, skills demonstration, case studies, handouts, instructional DVD, question and answer periods, pre- and post-testing, quizzes.


Various assessment tools, techniques, and methods may be used to assess participant learning and achievement of learning objectives. These may include: quizzes/examinations, case studies, discussion, skills/knowledge demonstration, instructor evaluation and feedback (group and individual).

Notice of Proprietary Interest

Prior to the commencement of a learning event, NSF Training & Education Services will disclose any instructor’s proprietary interest in any product, instrument, service or material to be discussed during the learning event or source of third-party compensation related to the presentation.

Cancellation Policy (Public Training)

Substitutions (in writing) are welcome anytime, but please notify us as soon as possible.

Early Cancellations (more than two weeks prior to the course date)

A refund will be issued for the registration fee paid, less a 25% processing charge.

Late Cancellations (less than two weeks prior to the course date)

Refunds cannot be issued for late cancellations.

Program Cancellation

NSF Training & Education Services reserves the right to cancel or postpone a program due to unforeseen circumstances. Should this occur, you will be notified as soon as possible. All efforts will be made to notify participants at minimum two weeks before the scheduled event. If NSF Training & Education Services cancels a course, your entire registration fee will be refunded.


In the event that you are travelling to attend a training program, please purchase travel insurance should the program be cancelled or postponed due to unforeseen circumstances.